Join Us as a Field/Service Engineer: Peterborough based.
Company vehicle, phone, laptop, overtime, healthcare pension
Working as a Field Service Engineer you will be responsible for effectively and efficiently completing all routine maintenance, installations and breakdown service activities for a range of our products, their associated peripherals and accessories to satisfy customers, and enhance service profitability. Currently the range of products includes Ultrasonic Slicers, Robotic Systems in the food industry.
The Field Service Engineer role will be workshop based, however, there will be significant times when you will be required to cover all areas of the UK, with overnight stays.
Field Service Engineer – Key Responsibilities:
You will be involved in the build of our own equipment.
Overseeing installation and commissioning
Ensure service is provided in a timely and cost-effective manner
Investigation, diagnosis, and rectification of breakdowns on customer equipment
Routine service and/or calibration of customer equipment
Ensure that all work is completed in accordance with company current Quality Procedures
Completion of service records
Provide technical support to customers during service visits and subsequent telephone/email as necessary
Provide first line technical help desk support to customers, admin teams and other sales/service team colleagues
What you will need to succeed:
A minimum of a recognised Apprenticeship and Training Qualification
Significant experience in mechanical and electrical engineering in a production environment, ideally gained in a service environment.
Experience of fault finding on production equipment would be an advantage
A pro-active and enthusiastic approach which is customer focused and outcome orientated
Excellent communication and interpersonal skills
Ideally have experience working remotely on multiple customer sites in a service capacity.
Knowledge or experience on PC based systems is essential
Possess a full driving licence
What the company will offer:
We offer a variety of challenging opportunities for talented individuals who like to move things forward and contribute to innovation.